FAQ's

Find quick answers about ordering, delivery, sizing, returns, and garment care. If your question is not covered here, our team is happy to help.

How do I place an order?

Browse our Shop, select the piece you love, choose your size or options where available, and add it to your cart. Proceed to checkout, enter your shipping details, and complete payment. You will receive an order confirmation by email once your purchase is successful.

Do you offer custom sizing or stitching?

Many of our unstitched and semi-stitched sets can be tailored to your measurements. Share your sizing details at checkout or contact us via WhatsApp before ordering. We recommend booking tailoring at least three weeks ahead for heavily embellished outfits.

How long does delivery take?

Delivery times depend on your location and whether the item is ready to ship or made to order. Ready-to-ship pieces typically arrive within 5–10 business days domestically. Custom or pre-order items may take longer—we will confirm an estimated timeline when you place your order.

What is your return and exchange policy?

Unworn items with original tags and packaging may be eligible for return or exchange within the timeframe stated in our Safety Guidelines. Custom-made, altered, or worn garments cannot usually be returned unless there is a manufacturing defect. Contact support with your order number to start a request.

How should I care for embroidered lehengas?

Store garments in a cool, dry place away from direct sunlight. Professional dry cleaning is recommended for most embellished pieces. Avoid machine washing, bleach, and direct heat on beads or sequins. Refer to the care label included with your order for specific guidance.

Can I track my order?

Yes. Once your order ships, we send a tracking link to the email or phone number on your account. If you have not received tracking details within the expected dispatch window, reach out to our support team with your order number.

Do you ship internationally?

We ship to select international destinations. Shipping fees, customs duties, and import taxes may apply depending on your country and are the responsibility of the recipient unless stated otherwise at checkout. Contact us before ordering if you need help with international delivery.

How can I contact customer support?

Use the WhatsApp button on our website for the fastest response, email us at support@alhamdfashion.com, or visit our Contact page for general enquiries. Our team typically replies within one to two business days.

Still need help? Contact us or message us on WhatsApp.