Terms of Service
Last updated: May 23, 2026
Please read these Terms of Service carefully before using the Al-Hamd Fashion website or placing an order with us.
1. Agreement to Terms
These Terms of Service ("Terms") govern your access to and use of the Al-Hamd Fashion website, products, and related services. By visiting our site, creating an account, or placing an order, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, you must not use our website or services.
2. Eligibility
You must be at least 18 years old, or the age of majority in your jurisdiction, to make a purchase through our website. By using our services, you represent that you meet this requirement and that all information you provide is accurate, current, and complete.
3. Products and Orders
We strive to display our lehengas, unstitched sets, and accessories as accurately as possible. Colours and textures may vary slightly due to screen settings, lighting, and handcrafted variations in embroidery or fabric. All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for reasons including limited stock, pricing errors, suspected fraud, or incomplete payment information. If your order is cancelled after payment, we will issue a refund to your original payment method.
4. Pricing and Payment
Prices are listed in the currency shown at checkout and may change without notice until an order is confirmed. Applicable taxes, duties, and shipping fees will be displayed before you complete your purchase. Payment must be made through our approved payment methods at the time of order. You agree to provide valid payment details and authorize us to charge the total order amount, including any applicable fees.
5. Shipping and Delivery
Estimated delivery timelines are provided for guidance only and are not guaranteed. Delays may occur due to customs processing, courier disruptions, or events outside our reasonable control. Risk of loss passes to you upon delivery to the address you provide. Please ensure your shipping details are correct at checkout, as we are not responsible for orders delivered to incorrect addresses supplied by the customer.
6. Returns and Exchanges
Returns and exchanges are handled in accordance with our published return policy and Safety Guidelines. Custom-made, altered, or clearly worn items may not be eligible for return unless required by applicable consumer law. To request a return or exchange, contact our customer support team within the timeframe stated on our Returns page, including your order number and reason for the request.
7. Account Responsibilities
If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us immediately if you suspect unauthorized access. We may suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or misuse our services.
8. Intellectual Property
All content on this website—including logos, product photography, text, graphics, and design elements—is owned by or licensed to Al-Hamd Fashion and protected by intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from our content without prior written permission.
9. Prohibited Use
You agree not to: • Use our website for unlawful, harmful, or fraudulent purposes • Attempt to gain unauthorized access to our systems or customer accounts • Interfere with the proper functioning of the website • Scrape, harvest, or misuse product listings or customer data • Misrepresent your identity or affiliation with Al-Hamd Fashion
10. Limitation of Liability
To the fullest extent permitted by law, Al-Hamd Fashion shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products. Our total liability for any claim relating to an order shall not exceed the amount you paid for that order, except where such limitation is prohibited by applicable law.
11. Changes to These Terms
We may update these Terms from time to time. The revised version will be posted on this page with an updated "Last updated" date. Continued use of our website after changes are posted constitutes acceptance of the updated Terms.
12. Contact Us
For questions about these Terms of Service, please contact: Al-Hamd Fashion Email: legal@alhamdfashion.com WhatsApp: Available via the chat button on our website